Policies at Mac's Indian Jewelry
Because We Care
We founded Mac's Indian Jewelry with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our reputation and your satisfaction are of the utmost importance to us. An accurate representation of the products we sell is something we want all of our customers to be able to trust. Our commitment to you, is that when we sell you a product and we identify it to be made by a specific artist, from a specific tribe or made of specific materials our representation of this is true to the best of our knowledge.
Though we deal with some artists directly we also buy from traders that travel through. In our relationship with them we have built a level of trust and often we depend on them and their knowledge of where the products came from. If there is any doubt regarding any product you have purchased from us or if there is any question on information that we have given you we hope that you would contact us immediately.
Here at Mac’s Indian Jewelry, your satisfaction is very important to us. If for any reason you are not satisfied you can return the item (receipt required) in its original condition. Contact us within 7 days and mail within 15 days of the date of purchase for a refund or exchange.
Please email or contact us by phone to make arrangements for the returned items.
Customers are responsible for return shipping.
We will handle your request promptly and courteously.
Your right to privacy is very important. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. Whenever you provide sensitive information, such as a credit card number, we will take steps to protect it. Credit card numbers are used only for payment processing and are not retained for marketing purposes. We will also take steps to protect your personal information in storage. We will not provide any of your personal information to other companies or individuals. We may need to provide your name and delivery address to third parties that we use for the purposes of delivering your purchases to you.
In order to assure your satisfaction with the product we sell, we guarantee the quality workmanship of all the artists we represent. Even the best made pieces sometimes will lose stones or a hinge may break etc. So when you purchase from us, we will repair the merchandise at our expense up to one year from the date of purchase.
A receipt is required for the warranty and the product must show normal wear and tear only.
If in our opinion the product appears to have been abused or not cared for in the proper way then the one year warranty does not apply.
Also, if another business does repair work before us during the year then the warranty is void then the repair would be at your expense.